Terms and conditions


Website terms and conditions of use

About our site and its terms of use

These terms of use (together with the documents referred to in them) set out the basis on which we operate this website: www.lhs-solicitors.com (“our site”). They describe our obligations to you and your rights while you’re using our site, as a guest or as a registered user, and whether you’re accessing, browsing, making purchases or downloads from our site.

Please read these terms of use carefully. You may wish to print a copy of them for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you don’t agree to these terms of use, please don’t use our site - this is the only way to prevent our terms of use from applying to you.

Other places with additional terms that might affect you

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy

This sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you confirm that all data provided by you is accurate. Our privacy policy also sets out information about the cookies on our site.

Our Acceptable Use Policy

This sets out the permitted and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

For any other services we might offer that are not listed above, we’ll provide you with separate terms and conditions of business. Please contact us to request a copy of the relevant policy.

Who are we?

www.lhs-solicitors.com is a site operated by LHS Solicitors LLP ("we" or “us”).

We’re a limited liability partnership registered in England and Wales with registration number OC325244 and our registered office is The Observatory, Chapel Walks, Manchester M2 1HL, which is also our main trading address. Our VAT number is 245 736 349.

We’re regulated by the Solicitors Regulation Authority. We’re not authorised by the Financial Conduct Authority but we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity.

We are an alternative business structure for the provision of legal services (and not a traditional law firm) and, we’re part of a large business organisation. Abbey Protection Group Limited is our ‘corporate member’ (a bit like a parent company in normal corporate terms but not quite the same). Markel Corporation is the ultimate holding company for Abbey Protection Group Limited.

Changes to these terms

We may revise these terms of use and the documents referred to in them at any time. When revisiting our site, it may be worth checking these terms of use again make sure you continue to be comfortable with them.

What you’ll find on our site and what it means if we change what’s on it

We strive hard to ensure that the content we put on our site is helpful, valuable to users and that it remains relevant. We do update our site from time to time, and we may change the content and documents referred to on it at any time. We don’t guarantee or imply by any means that the materials on this site are fully up to date, accurate or complete and we’re not obliged to do so although we do make significant efforts to ensure that they are.

In the same way, we don’t guarantee that our site, or any content on, or referred to on it, will be free from errors or omissions, but we make considerable efforts to ensure that there are none.

Accessing our site

Your visits and your custom matters to us. There’s no charge for using our site and we really hope you like it and come back often.

We try to ensure that whenever you need us, the site is accessible and fully working although we don’t and can’t guarantee that it, or any content on it, will always be available or be uninterrupted. Like most other commercial websites, access to our site is permitted on a temporary basis and if we have to, we’re allowed to suspend, withdraw, discontinue or change all or any part of our site without notice. If for any reason our site is unavailable at any time or for any period then we’re not liable to you for that fact – although we’ll always try to get everything working smoothly as early as we can.

We hope you always find us easy to get to and that everything works perfectly when you get here. We spend a lot of time trying to ensure that you always get a good experience when you do and that we’re compatible with all the usual browsers and platforms that our clients usually expect. Unfortunately we can’t control what you use to reach us or how you operate it, so that part of getting to our site is up to you.

You’re also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed at people residing in the United Kingdom. We don’t and can’t guarantee that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you’ve chosen to access our site from outside the United Kingdom, then this has to be at your own risk.

Your account and password

If at any point you choose, or you’re provided with, a user identification code, password or any other piece of information as part of our security procedures, you agree to always treat this information as confidential and never to disclose it to someone else.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you’ve failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at enquiries@lhs-solicitors.com.

Sorry, but our designs and materials belong to us (intellectual property rights)

The content, designs and ideas represented on our site have been enthusiastically and painstakingly created by us and we’re really proud of them. We’re delighted to share them with you and we’ve designed them with your needs and requirements in mind. But please don’t copy them. Legally, we own all intellectual property rights on our site and in the material we’ve published on it - these rights are recognised by copyright laws and treaties around the world and we reserve them all.

Of course, you may print off one copy, and may download extracts, of any page(s) from our site for your personal use and we certainly don’t mind you drawing the attention of others within your organisation to content posted on our site. It’s designed to help you after all. But we don’t and won’t ever agree to you using any part of the content on our site for commercial purposes - unless you first obtain an express licence to do so from us or our licensors.

Except for digital content that we’ve expressly provided to you so you can complete it, for example to use as a template or handy form/questionnaire, you mustn’t in any way modify the paper or digital copies of any materials you print off or download from our site. The same rules apply to our illustrations, photographs, video or audio sequences or any graphics.

You should always acknowledge us (and / or any identified contributors) as the authors of content on, or taken by any means from, our site.

Hopefully it will never come to this, but we have to point out that if you breach these terms of use, we reserve the right to prohibit and prevent your use of our site immediately. We may also insist that you return or destroy any copies of materials you’ve made in breach of our rights.

It’s not legal advice

There is loads of great information on our site. We’ve packed it full of helpful material to give you reliable information about what to expect and how to manage your own situation. And that’s what you’ll find throughout our site: information, not legal advice. Although if you’d like some advice or a friendly chat, please do get in touch and we can certainly discuss matters with you, identify your options and make recommendations - all tailored to you and your particular legal advice needs, requirements, ideas or ambitions.

It doesn’t have to be us, of course. But we always recommend that you get legal advice before making any decisions or acting on what you find on our site.

Limitation of our liability

To us, it’s an unthinkable thought that anything we do on this site could ever cause death or personal injury to anyone, but by law, we’re obliged to acknowledge that nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Bear with us, we’re also obliged to point out the following (much of which is relevant to the point we made earlier about you not finding legal advice, only information, on our site):

  1. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may otherwise apply to our site or any content on it, whether express or implied.
  2. We won’t be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  1. Whatever the purpose of your visit to our site and however you intend to use us, we just need to point out that we only provide our site for domestic and private use (including by businesses seeking information). You agree not to use our site for any commercial or business purposes, and we have no liability to you for:
  • any loss of profit or revenue; or
  • loss of business; or
  • business interruption; or
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
  1. We’ve developed this site with experts and taken all the advice you’d expect us to so that we can guard against cyber-attacks and viruses. But we also need to make clear that under these terms, we won’t be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
  2. We do contain links to some other websites, mostly those belonging to government bodies and legal institutions - i.e. sites containing helpful and relevant information that you could easily find independently and could reasonably expect to rely on. It’s also usually flattering when someone else links to our site too. But we aren’t and can’t be held responsible for the content of websites linked to our site. Please don’t interpret these links as endorsement by us of those linked websites - because we aren’t endorsing them and we don’t control or influence them. It follows then that we can’t and won’t be liable for any loss or damage that may arise from your use of or reliance on them.

Viruses

We’ve developed this site with experts and taken all the advice you’d expect us to so that we can guard against cyber-attacks and viruses. But we also need to make clear that under these terms, we don’t guarantee that our site will be secure or free from bugs or viruses.

You’re responsible for configuring your information technology, computer programmes and platforms in order to access our site. You should use your own virus protection software and we strongly recommend that you do so for your own protection.

It shouldn’t need to be said but since there are unscrupulous people out there, our site must not be misused by persons who knowingly introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. For the avoidance of any doubt, you agree not to do this. In similar fashion, you mustn’t attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. We understand it’s possible to attack our site by what’s technically called ‘a denial-of-service attack’ or ‘a distributed denial-of service attack’ - like us, you’re probably not 100% sure what these horrible things are - which is a good thing as it means you’re not a criminal! - but for the sake of completeness, you agree not to do this to us or our site as well.

If you break this agreement with us by doing any of the activities that we’ve agreed you won’t do to us, it does make you a criminal and you’ll be guilty of a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we’ll co-operate with those authorities by disclosing your identity to them and requesting their help. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

We’re happy for you to link to our home page, provided you do so in a way that is fair and legal and doesn’t damage our reputation or take advantage of it. Our site mustn’t be framed on any other site and we don’t consent to the creation of a link to any part of our site other than the home page. Please don’t establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists – we don’t consent to this. And please also don’t establish a link to our site in any website that isn’t owned by you – again, that’s not part of our agreement with you. We reserve the right to withdraw any of our linking permissions without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you’d like to make any use of content on our site other than that set out above, please contact enquiries@lhs-solicitors.com.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only and we have no control over the contents of those sites or resources.

Applicable law

We strive hard to ensure that we deliver 100% satisfaction to all our users and customers on every occasion. Client success and your best interests lie at the heart of what we do. Indeed, it is one of our guiding philosophies and a benchmark by which we measure how well we’re doing, so we never want to lose sight of this or to get it wrong. But in the event that one of us is not happy with our relationship – however it’s been formed and whatever we’ve been doing together - we both agree here that:

  1. If you’re a consumer, these terms of use, their subject matter and their formation, are governed by English law. The courts of England and Wales will have non-exclusive jurisdiction over any disagreement we might have. Additionally, if you’re a resident of Northern Ireland, disagreements can also be resolved in Northern Ireland, and if you’re a resident of Scotland, you or we can ask the Scottish courts to help resolve the disagreement too.
  2. If you’re a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade Marks

elXtr is a UK registered trademark of LHS Solicitors LLP.

Contact us

To contact us, please email enquiries@lhs-solicitors.com.

Thank you for visiting our site.


Website acceptable use policy

It might seem strange to have a policy about how to use our website but from time to time a small minority of people do attempt to do odd and unwelcome things with websites. As far as it’s possible to do so, we want to prevent this from happening to ours and from affecting your experience of our site.

So our acceptable use policy makes clear what we don’t consider is fair, appropriate or lawful treatment of our site. By browsing our site, you agree to the terms of this and all our website policies - they apply to all visitors to our site however they may choose to interact with it.

If you’re using our site lawfully, none of what we say below should give you any cause for concern - and it shouldn’t surprise you. By ensuring we can protect our site and if necessary, being able to take prompt and robust action against unscrupulous persons, we ensure that we protect you and your experience of our site.

www.lhs-solicitors.com is a site operated by LHS Solicitors LLP ("we"). We’re a limited liability partnership registered in England and Wales with registration number OC325244. Our registered office is The Observatory, Chapel Walks, Manchester M2 1HL, which is also our main trading address. Our VAT number is 245 736 349.

Prohibited uses

We only consent to the lawful use of our site. This means you can’t use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which doesn’t comply with our content standards (see below).
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

As part of our agreement, you also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use. (hyperlink to website TCS)
  • Not to access without authority, interfere with, damage or disrupt:

‒ any part of our site;

‒ any equipment or network on which our site is stored;

‒ any software used in the provision of our site; or

‒ any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including, without limitation, live chat and bulletin boards.

Where we do provide any interactive service, we’ll provide clear information to you about the kind of service offered.

We do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site. We’re not under any obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards (see below), whether the service is moderated or not.

Content standards

These content standards apply to any and all material which you contribute to our site (“contributions”), and to any interactive services associated with it.

We both agree that you’ll comply with the spirit and the letter of the following standards. These standards apply to the whole or any part of any content contribution you make.

So, this means that your contributions must:

  • be accurate (where they state facts)
  • be genuinely held (where they state opinions)
  • comply with applicable law in the UK and in any country from which they are posted.

It also means that your contributions must not:

  • contain any material which is defamatory of any person
  • contain any material which is obscene, offensive, hateful or inflammatory
  • promote sexually explicit material
  • promote violence
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
  • infringe any copyright, database right or trade mark of any other person
  • be likely to deceive any person
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
  • promote any illegal activity
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety
  • be likely to harass, upset, embarrass, alarm or annoy any other person
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person
  • give the impression that they emanate from us, if this is not the case.
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

Where we detect a suspected breach of this policy by you, we’ll confirm in our discretion whether it is in fact a breach. If we conclude that you have breached the policy, we have the right to take whatever remedial or protective action that we reasonably consider to be appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of our terms of website use which contains our consent to your lawful use our site. This breach may result in us taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our site
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
  • further legal action against you
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

If we believe that we have to do any of the above, we exclude liability for any of those actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. Ideally, you should check this page from time to time as these changes will also be binding on you - although again, none of these changes should be worrying to you if you’re acting lawfully.

You should read this policy in conjunction with the other terms and policies referred to in it.


elXtr terms and conditions

elXtr legal information

The information and documentation contained on this website was produced by us, LHS Solicitors LLP. The material is intended only as a guide and is not to be regarded as a substitute for obtaining legal advice, since every case will ultimately turn on its own particular facts and circumstances. We will not be held liable for any loss or damage arising as a result of any delays, inaccuracies, errors or omissions in the information and documentation available on this web site, or in the transmission or delivery of all or any part thereof.

We own the copyright in the material contained on this website. You must not use any material from this website, including documentation, code and software, in any way that infringes the intellectual property rights in it. You may view, download and print material from this web site which you may then use, copy or reproduce for your own internal non-profit making purposes. However, under no circumstances are you permitted to use, copy or reproduce any of the material on this website with a view to profit or gain. In addition, you must not sell or distribute any of the material on this web site to third parties, whether for monetary payment or otherwise.

elXtr terms and conditions

Your use of this website is subject to the terms and conditions that follow, please read them carefully. By proceeding to browse and use this website you are deemed to have agreed to comply with and be bound by these terms and conditions, which together with our Cookies and Privacy Policy govern our relationship with you with regards to this website. If you do not agree with any of these terms and conditions please leave this website immediately.

These terms and conditions apply to your use of every part of this website. Separate terms and conditions will apply to any website accessible via a hyperlink from this website. Please note that this website is intended for residents of the United Kingdom only. This site is not applicable to residents of other countries as the law in other countries may restrict the distribution of the information and products available on this website.

To avoid doubt, none of the information on this website constitutes an offer to contract in any country in which it is available including the United Kingdom.

Alterations

We reserve the right to amend these terms and conditions at any time and from time to time. If these terms and conditions change in any way, we will post an updated version on this page. Amendments to these terms and conditions will apply to your use of this website and by continuing to use the website after such changes you are deemed to have agreed with these amendments.

We also reserve the right to remove or cease to supply any product or service contained on this website. In the event that removal takes place we shall not be liable to you in any way whatsoever for this removal.

Prices and details of products and services posted on this website are subject to change at any time without notice. All products and services are subject to availability and we give no guarantees in this regard.

Availability

We try to ensure that access to this website is uninterrupted and error free. However, due to the nature of the internet the website is provided on an "as available" basis. We will not be liable if for any reason the website is unavailable at any time for any period.

We will not be liable for loss or damage arising if this website becomes unavailable or is suspended for any reason.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat this information as confidential and you must not disclose it to any third party. We have the right to disable any user name or password whether chosen by you or allocated by us at any time if, in our opinion, you have failed to comply with any of the provisions of these terms and conditions.

Copyright and intellectual property

Unless otherwise stated, the rights in the designs, pictures, logos, photographs, documentation, information and other content of this website are owned by or licensed to us. They are protected by copyright, trademarks and other intellectual property rights. You must not use any material on this website in any way that infringes the intellectual property rights in it and, where necessary, our status as authors of the material must be stated.

You may only view, download or print individual pages or documents for your own personal use. You are not permitted to download, copy, reproduce, modify, redistribute, republish, display, post, transmit or extract any part of this website with a view to profit or gain. In addition, you must not sell or distribute any of the material on this website to third parties, whether for monetary payment or otherwise.

If you copy, download or print any part of this website in breach of the terms and conditions, your right to use this website will cease immediately and you must return or destroy any copies of the materials you have made.

Data protection

All personal information supplied to us will be processed in accordance with the provisions of the Data Protection Act 1998 (as amended). When you supply personal data via this website, you will be told how this data will be used at that point. Through your use of this website, you agree that personal information that is provided will be dealt with according to our Cookies and Privacy Policy.

If you have any questions regarding the Data Protection Act 1998 or our Cookies and Privacy Policy please contact us on 0161 827 1800.

Monitoring

Subject to the terms of our Cookies and Privacy Policy, we will monitor your use of this website and this information will be used by us for internal business purposes or in accordance with the rules of any applicable regulatory or self-regulatory organisation.

Our Liability

The material displayed on this website was produced by us and is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with this website or in connection with the use, inability to use, or results of the use of this website, any websites linked to it and any materials posted on it, including, without limitation, any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This exclusion does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

The publication of the information provided on this website by us does not constitute a recommendation that you enter into a particular transaction, nor a representation that any product and/or service detailed on this website is suitable or appropriate for you. Certain products and/or services detailed on this website may involve significant risks, and unless you have fully understood all such risks and independently determined that such transactions are appropriate for you, you should not enter into any transactions. You should not construe any of the information which is contained on this website as legal, business, financial, regulatory, tax, accounting or other professional advice.

Governing law

These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. In the event of a dispute, you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Links to third party websites

Links from our website to third party websites are provided purely for your convenience and such links do not constitute an endorsement, affiliation or authorisation by us with respect to such third party websites. When you activate these links you will leave our website. We do not endorse or take responsibility for the content on third party websites or the availability of these websites and we are not liable for any loss or damage that you may suffer by using these websites. If you decide to access linked websites you do so entirely at your own risk.

Ownership of website

This site is owned and provided by LHS Solicitors LLP. We're a limited liability partnership registered in England and Wales with registration number OC325244 and our registered office is The Observatory, Chapel Walks, Manchester M2 1HL, which is also our main trading address. Our VAT number is 245 736 349.

We're regulated by the Solicitors Regulation Authority. We're not authorised by the Financial Conduct Authority but we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance mediation activity.

Because we're an alternative business structure for the provision of legal services (and not a traditional law firm), we're part of a large business organisation. Abbey Protection Group Limited is our 'corporate member' (a bit like a parent company in normal corporate terms but not quite the same). Markel Corporation is the ultimate holding company for Abbey Protection Group Limited.

Viruses, hacking and other offences

You must not misuse this website by knowingly introducing viruses, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and the Police and Justice Act 2006. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any websites linked to it.

We cannot and do not warrant that this website is free of viruses or technical defects of any description and will not be responsible for any technical problems arising from the use of this website.

Acceptable use standards

You may use our website only for lawful purposes. You may not use our site:

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation, for example 'spam'.
  • To transmit, or procure the sending of any material which is: defamatory of any person, obscene, offensive, inflammatory, sexually explicit, promotes discrimination or harassment based on sex, sexual orientation, gender reassignment, marital or civil partnership status, race, age, religion or disability, infringes any copyright, database right or trade mark of any person, is likely to deceive any person, is in breach of any legal duty owed to a third party (for example, the duty of confidence), is threatening or abusive, is likely to harass, upset or embarrass any other person, misrepresents your identity, or advocates or promotes any unlawful act.

We will determine, in our absolute discretion, whether there has been a breach of these acceptable use standards through the use of our website. If a breach of this policy has occurred, we may take such action as we deem necessary.

Failure to comply with these acceptable use standards constitutes a material breach of these terms and conditions and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our website.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our website.
  • A warning being issued to you.

Security

We will take all reasonable steps to ensure that any personal information you provide is kept secure. However, because of the nature of the internet, we cannot and do not guarantee that personal information you provide will not be intercepted by others and decrypted. Consequently, your privacy cannot be guaranteed. Please refer to our Cookies and Privacy and Policy.


Let's talk advice line terms and conditions

1. Interpretation

1.1 The definitions and rules of interpretation in this clause apply in this agreement.

Allotted Period: up to 30 minute time slots during which we will provide the Services starting from the Allotted Time.

Allotted Time Slot: we will provide the Services within 1 hour from the time your Allotted Period is due to start.

Business Day: a day other than a Saturday, Sunday or public holiday in England and Wales when banks in London are open for business.

Fee(s): the fee(s) for the Services as set out on our website as amended from time to time.

Normal Business Hours: 9.00 am to 5.00 pm local UK time, each Business Day.

Order: the Order for Services made by you via our online portal.

Services: the telephone legal advice services provided by us to you as set out in your Order.

1.2 Interpretation:

(a) A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.

(b) Any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

(c) A reference to writing or written includes email.

2. Basis of contract

2.1 The Order constitutes an offer by you to purchase Services in accordance with these Conditions.

2.2 The Order shall only be deemed to be accepted once we have received the Fees and confirmed acceptance of the Order at which point and on which date the Contract shall come into existence (Commencement Date).

2.3 These Conditions apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

3. Client obligations

3.1 Subject to you paying the Fees and complying with the restrictions set out in this clause 3 and these Conditions, we hereby grant to you a non-exclusive, non-transferable right to use the Services during the Allotted Period solely for your internal business operations.

3.2 You shall not except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties:

(i) attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the software (as applicable) in any form or media or by any means; or

(ii) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the software; or

(b) access all or any part of the Services in order to build a product or service which competes with the Services.

4. Services

4.1 We will provide the Services to you on and subject to these Conditions during the Allotted Period.

4.2 All calls returned using this service will be recorded for training and monitoring purposes. These calls will not be passed to any third party outside of LHS without the client’s express written consent, except where required by law or for the purposes of any litigation proceedings.

4.3 In the event where we attempt to contact you during the Allotted Time Slot but cannot reach you, we’ll leave a message where possible and will endeavour to contact you two more times within your Allotted Time Slot. If you contact us outside the Allotted Time Slot, the Services will only be offered at our sole discretion.

4.4 We will use commercially reasonable endeavours to make the Services available on each Business Day, except where our Services may be temporarily disrupted by:

(a) Planned maintenance carried out on some weekends; and

(b) Unscheduled maintenance performed outside our Normal Business Hours

(c) Technical failures.

5. Our obligations

5.1 We undertake that the Services will be performed with reasonable skill and care.

5.2 The undertaking at clause 5.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to our instructions. If the Services do not conform with the foregoing undertaking, we will, at our expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide you with an alternative means of accomplishing the desired performance. Notwithstanding the foregoing, we:

(a) do not warrant that your use of the Services will be uninterrupted or error-free or that the Services will meet your requirements; and

(b) are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of information and documentation over communications networks and facilities, including the internet, and you acknowledge that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

5.3 We warrant that we have and will maintain all necessary licences, consents, and permissions necessary for the performance of the Services and we will comply with all applicable laws and regulations.

6. Client's obligations

You shall:

(a) provide us with:

(i) all necessary co-operation in relation to the Services; and

(ii) access to such information as may be required by us;

in order to provide the Services;

(b) comply with all applicable laws and regulations with respect to your obligations under these Conditions;

(c) carry out your responsibilities set out in these Conditions in a timely and efficient manner. In the event of any delays in the provision of such assistance by you as agreed by us, we may adjust any agreed timetable or delivery schedule as reasonably necessary.

7. Charges and payment

7.1 You shall pay the Fees at the time of booking the Services.

7.2 At such time, you will provide valid, up-to-date and complete credit card details and any other relevant valid, up-to-date and complete contact and billing details and, if you provide your credit card details to us, you hereby authorise us to bill such credit card for the Fees.

7.3 If we have not received payment within 2 hours before the Allotted Time is due to commence, then without liability to you, we shall be under no obligation to provide any or all of the Services while the Fees remain unpaid.

7.4 The Fees shall be payable in pounds sterling, is non-refundable and is exclusive of value added tax, which shall be added at the appropriate rate.

8. Data protection

8.1 We will follow our archiving procedures for all information and documentation received from you. In the event of any loss or damage to such information or documentation, your sole and exclusive remedy shall be for us to use reasonable commercial endeavours to restore the lost or damaged information or documentation from the latest back-up maintained by us.

8.2 We will, in providing the Services, comply with our Cookies and Privacy Policy available at www.lhs-solicitors.com, as such document may be amended from time to time in our sole discretion.

8.3 If we process any personal data on your behalf when performing our obligations, we both confirm that it is our intention that you shall be the data controller and we shall be a data processor and in any such case:

(a) you acknowledge and agree that the personal data may be transferred or stored outside the EEA;

(b) you will ensure that you are entitled to transfer the relevant personal data to us;

(c) you will ensure that the relevant third parties have been informed of, and have given their consent to, such use, processing, and transfer as required by all applicable data protection legislation;

(d) we will process the personal data only in accordance with these Conditions and any lawful instructions reasonably given by you at the time; and

(e) we will take appropriate technical and organisational measures against unauthorised or unlawful processing of the personal data or its accidental loss, destruction or damage.

9. Proprietary rights

You acknowledge and agree that we and/or our licensors own all intellectual property rights in the Services.

10. Indemnity

You shall defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with your use of the Services.

11. Limitation of liability

11.1 Except as expressly and specifically provided in these Conditions you assume sole responsibility for results obtained from the use of the Services and for conclusions drawn from and actions taken as a result of such use.

11.2 All warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement and the Services are provided to you on an "as is" basis.

11.3 Nothing in this agreement excludes our liability:

(a) for death or personal injury caused by the Supplier's negligence; or

(b) for fraud or fraudulent misrepresentation.

11.4 Subject to clause 11.2 and clause 11.3:

(a) we shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under the Contract; and

(b) our total aggregate liability in contract , tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to £2 million.

12. How to end the contract with us

12.1 Subject to paragraph 12.2, to end the Contract with us before the Allotted Time, please let us know by calling our reception team on +44 (0) 345 313 4143 or email us at enquiries@lhs-solicitors.com. Please provide your name, address, details of the order and, where available, your phone number and email address.

12.2 If you wish to cancel the Contract at least 8 hours before the Allotted Time, we will refund the Fees. In all other instances, the Fee is non-refundable.

13. Our rights to end the contract

We may end the Contract at any time if you do not make a valid payment to us when it is due.

14. General

14.1 Force majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.

14.2 Assignment and other dealings.

(a) we may at any time assign, transfer, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.

(b) you shall not, without our prior written consent assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract.

14.3 Confidentiality.

(a) Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 14.3(b).

(b) Each party may disclose the other party's confidential information:

(i) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 14.3; and

(ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

(c) Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract.

14.4 Entire agreement. These Conditions and the Order constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

14.5 Variation. We may revise these terms and conditions at any time and shall notify you in any such event.

14.6 Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default.

14.7 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable.

14.8 Notices.

(a) Any notice given to you under or in connection with this contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service to your registered address;

(b) Any notice given to LHS under or in connection with this contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service for the attention of Beverley East, LHS Solicitors, Corinthian House, 17 Lansdowne Road, Croydon, CR0 2BX;

(c) This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

14.9 Third parties. No one other than a party to the Contract shall have any right to enforce any of its terms.

14.10 Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

14.11 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

14.12 Alternative dispute Resolution: If you are not happy with the Services provided by us, please contact Michael Black who is the person responsible for dealing with client care issues. You can contact him by post at The Observatory – Fifth Floor, Chapel Walks, Manchester, M2 1HL, or via email at Michael.Black@lhs-solicitors.com. If you are still not satisfied, you can contact the Legal Ombudsman at the Office for Legal Complaints on 0300 555 0333, or by writing to PO Box 6806, Wolverhampton, WV1 9WJ. Email: enquiries@legalombudsman.org.uk. We will not charge you for making a complaint and if you are not satisfied with the outcome, legal proceedings can still be brought.


Complaints procedure

Our complaints procedure

We are committed to providing a high quality service to all our Customers. When something goes wrong, we need you to tell us about it. This will allow us to put things right for you and to help improve our service for others in the future.

If you have a complaint

If you have a complaint, please contact Michael Black who will be responsible for dealing with client care issues.

You can contact him by post at LHS Solicitors LLP, 5th Floor, The Observatory, Chapel Walks, Manchester M2 1HL, via email at michael.black@lhs-solicitors.com or by telephone on 0161 827 1800.

On receipt of a complaint

  • We will acknowledge receipt of your complaint promptly.
  • We will ensure an appropriately qualified and senior individual investigates your complaint.
  • We will investigate your complaint fully and provide you with a comprehensive response including the decision arrived at as soon as reasonably practicable and in any event within 28 days of receipt of your complaint. If it is not possible to respond within 28 days you will be notified of the reasons for this and provided with a further timescale for a final response which will be no longer than 8 weeks from the date of the complaint.

If you are dissatisfied with the outcome

At this stage, if you are still not satisfied, you should contact us again and we will arrange for a Director who has not had any dealings with your matter to review the initial decision.

We will write to you within 28 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

Legal Ombudsman Service

Once our own procedure is complete, if you are still not satisfied with our handling of your complaint or the outcome, you may contact The Legal Ombudsman Service by post at PO Box 6806, Wolverhampton WV1 9WJ, by email at enquiries@legalombudsman.org.uk or by telephone on 0300 555 0333 and ask them to consider the matter. You are required to allow us adequate time to satisfactorily resolve your complaint before referring the matter to The Legal Ombudsman but you must contact the Ombudsman within six months of the final response from ourselves. Details of further time limits and conditions that may apply can be found at www.legalombudsman.org.uk or directly from the Ombudsman’s office.

If you wish to make a complaint of discrimination or harassment, you should also use this complaints procedure.

Objecting to our bill(s)

You also have the right to object to our bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974.

Non-payment of our bill(s)

You should be aware that the firm may be entitled to charge interest if all or part of our bill(s) remains unpaid.