Complaints handling/duty of candour

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Sadly, complaints are not uncommon and they’re certainly unavoidable. When a complaint is made it’s vitally important to ensure that it’s dealt with in a way that’s both legally correct and makes the complainant feel listened to. Our suite of templates and guidance will support you in helping to identify whether the duty of candour has been triggered or not and in any event which procedure to follow. Our templates are specifically designed to prompt you to take the necessary steps to meet the legal requirements as well as saving you time.


The content on elXtr has been prepared by LHS Solicitors. It’s intended as guidance only and not to be regarded as a substitute for consultation with one of our solicitors, since every case will ultimately turn on its own particular facts and circumstances. We recommend that you use our materials as your starting point and be aware that you sometimes have to follow a set procedure before taking any action, especially in an employment context. If you are in any doubt, we’d suggest that you get in touch with us and we’ll talk you through your options on how to get the right legal advice.