You are here:   About Us » Client Care » Terms of Business

Terms of Business

In any business relationship it is essential that both parties know what to expect from each other, it is for this reason that we issue all our clients with a copy of our general terms of business and a client care letter.

Frequently Asked Questions

  • What type of thing is covered in the firm's general terms of business?
    We include details such as:
    • Office hours
    • Our Services
    • Charges and expenses
    • Identity requirements
  • What information will I get that is specific to my matter?
    On receiving your instructions we will send you a client care letter detailing the following:
    • Confirmation of our understanding of what you have asked us to do
    • An approximation of the costs involved; depending on the type of matter we may not be able to provide you with an exact cost at the outset but will keep you informed of costs as the matter progresses
    • The name of the person handling your matter
    • Approximate timescales for completing your matter
    • Storage of your papers
    • Raising queries or concerns
    • Any limitation of our liability for work undertaken
  • What should I do if I lose my copy of your terms of business or my client care letter?
    Please contact us and we will be pleased to provide you with further copies.