Client Care

Our aim is to provide a first-class professional legal service and to constantly seek feedback from our clients on how we can improve what we do.

We thrive on feedback from our clients, whether it is to give praise or to report shortcomings in our service standards.

What should I do if I would like to give the firm some informal feedback?
Please complete the online feedback form.
What should I do if I want to make a formal complaint about the service I have received?
We are required to follow a formal complaints procedure and would ask that you follow this.
Do I need to sign and return a copy of the Terms & Conditions?
Yes, as this formalises our relationship with you.
What should I do if I just want to write and thank you?
At the end of your transaction you will be sent a client questionnaire, and we would ask that you complete this and return it to us. However, if you wish to send us a letter or an email, it would be greatly appreciated.
What will you do with the feedback you receive?
- We will use it to improve our general service standards
- We will give praise to staff where it is due
- We will use it to address any particular areas of concern